Dale of Norway is world renowned for our exceptional quality. To underscore our commitment to excellence, all our products come with a Limited Lifetime Warranty, safeguarding against manufacturing defects in both materials and workmanship for the duration of the product's practical life.
Limited Lifetime Warranty
Coverage overview
Our warranty promises that in the event of a manufacturing defect, we will take immediate action. This entails either repairing or replacing the product, contingent on our discretion. The warranty exclusively applies to original, unaltered, and unmodified items, as well as the workmanship that goes into creating them.
Exclusions
While we take pride in offering this warranty, it's essential to clarify what it doesn't cover. It excludes damages resulting from accidents, such as tears or rips, as well as issues arising from incorrect washing, improper care, negligence, normal wear and tear, and the natural fading of colors and materials over time. Socks are also not included in this warranty.
Understanding ''Lifetime''
The term "Lifetime" in our warranty means the practical lifespan of the product. It's vital to note that this doesn't equate to the customer's lifetime, although our Dale sweaters are renowned for being cherished heirlooms passed down through generations.
At Dale of Norway, we don't just sell products; we deliver a promise of sustained quality. We invite you to explore the world of Dale and experience the difference in each garment we create.
Do you need quality assurance or are you considering a complaint?
We understand that even with our strict quality control, situations may arise where you feel entitled to make use of our quality assurance or consider a complaint. Our priority is always to ensure that you are 100% satisfied with our products.
If you believe you have a valid claim under our warranty policy, we encourage you to click on the link below. You will be guided through the process, and our experts will then help you decide whether you meet the requirements for quality assurance or complaints.